When Words and Gestures Clash: Understanding Verbal and Non-Verbal Communication Contradictions

Verbal and nonverbal messages within the same interaction can sometimes send opposing or conflicting messages. A person verbally expressing a statement of truth while simultaneously fidgeting or avoiding eye contact may convey a mixed message to the receiver in the interaction. Conflicting messages may occur for a variety of reasons often stemming from feelings of … Continue reading When Words and Gestures Clash: Understanding Verbal and Non-Verbal Communication Contradictions